1) What is a Fire Maple?
Fire Maples are deciduous trees of eastern North America. They range from the Lake of the Woods on the border between Ontario and Minnesota, east to Newfoundland, south to near Miami, Florida, and southwest to Louisiana. Our rocking chairs, however; are constructed from Fire Maple Trees indigenous to the beautiful state of Tennessee. As the name implies, it is characterized by its brilliant deep scarlet foliage in autumn.
2) How much is the cost of shipping?
For local customers within 30 miles of Paris, Texas, we will deliver your rocker to your front door for FREE! For all other customers, the cost of shipping is dependent upon the distance the carrier must travel to your home and the weight of the product ordered. We will research to find the cheapest shipping rate for you and then include it in the PayPal invoice that we send you.
3) How do you ship the chairs?
Because our rocking chairs are fully assembled before leaving here, we must ship them using “freight shipping”. Freight delivery means your product will be shipped and arrive via a large truck. Freight delivery is used when the size and/or weight of the product is too large to ship using small package carriers (UPS, FedEx).
Here are some more common questions regarding shipping:
a. What is Freight Delivery?
Freight delivery means your product will be shipped and arrive via a large truck. Freight delivery is used when the size and/or weight of the product is too large to ship using small package carriers (UPS, FedEx).
b. How are delivery arrangements made?
To provide a higher level of service, the freight carrier will work with you directly to arrange a delivery date and time. Once your product arrives at the local dock it will be switched to a local delivery driver and truck. The local freight driver should call you to arrange an appointment within 24 hours of delivery. The delivery will need to be scheduled and taken within 48 hours, otherwise storage fees will apply. Freight deliveries are scheduled on week days only, weekend deliveries can be scheduled for an extra fee.
c. What does freight delivery include?
Basic freight delivery includes the delivery of your purchase to the requested delivery address and the driver helping you with the removal of your packages from the delivery truck. This is also called “tailgate delivery.” It does not include delivery inside your house, apartment, or office, nor does it include any unpacking, set-up, or installation of the product.
d. Do I need help to move the product inside?
If you are ordering a large or heavy item, please keep in mind that you may need the assistance of one or more people to transport the item from the delivery truck into your home.
Freight drivers are expected to notify you of delivery day, time, and service options, so that you can make the appropriate arrangements if moving your item inside is necessary.
Most freight carriers offer special service options (such as transporting items from the truck into your house, apartment, or office), which you may arrange directly with the freight carrier company. These typically involve additional charges payable to the freight carrier upon delivery.
e. What if I need to cancel or return my order?
Orders cannot be canceled after shipment. If you refuse a freight carrier delivery, you will be charged delivery to and from the shipping address.
f. What if I'm not home at the scheduled delivery time?
Freight drivers are expected to provide reasonable advance notice of delivery day and time.If you are absent for a scheduled delivery and your absence results in an inability to deliver, a second delivery fee may apply.
g. What should I do when the delivery arrives?
- The most important thing to remember about freight carrier deliveries is that you inspect the package at the time of delivery.
- If your product and/or box(es) arrive damaged, please record any damages in detail on the delivery receipt.
- Ask the freight carrier for a copy of the delivery receipt. Also, record the freight company's name and trailer number so we may track the order back to our vendor or warehouse.
- It is your responsibility to check that all items are correct before you sign. If you do not note specific shipping errors, we may be unable to replace your order.
h. Should I refuse the delivery because of damages?
You may choose to refuse the delivery if there is unacceptable damage to your item(s). If you choose to refuse the delivery, you must note the damages on the delivery receipt. If only part of an item is damaged, you may accept the order, note the damages, and contact us. We may be able to replace any damaged pieces.
i. What should I do if the product is damaged?
Note the damage on the delivery receipt and contact us immediately. If a damaged item arrives outside of our business hours, please contact us on the next business day. We will request that any replacement item(s) be sent to you promptly and free of charge.
j. What if I discover the product is damaged after I unpack it?
If you discover damages after the delivery is complete, contact us immediately. If you fail to notify us of damages within 24 hours, we may not be able to replace your order.
4) Do you deliver outside of the United States?
At this point, Fire Maple only delivers to customers here in America. However, we are working on international delivery.
5) What if I want to return my purchase?
Fire Maple Return and Exchange Policy
Customer satisfaction is our top priority and we want you to be completely satisfied with your Fire Maple Rocking Chair. We have set specific guidelines to ensure a quick and hassle-free return and exchange process.
PLEASE INSPECT YOUR ORDER IMMEDIATELY UPON ARRIVAL. DO NOT DISPOSE OF THE BOX OR ANY PACKAGING MATERIALS UNTIL YOU HAVE INSPECTED YOUR ORDER AND ARE SATISFIED WITH THE PRODUCT YOU HAVE RECEIVED. Please inspect the product for visible damage before the carrier leaves. Please make any notations on the Bill of Lading (delivery receipt).
If you are not satisfied with your purchase, you can return or exchange the product within 30 days of receipt as long as the product is returned in new, unused, and resalable condition.
All products properly returned under this policy are eligible for a refund, which may include an in-store credit or credit to the original method of payment. We will credit you for the total purchase price, upon receipt of the product, less any applicable restocking fees. A restocking charge may apply to specifically noted products. Certain orders cannot be returned due to their uniqueness and/or personalization to your specific request. Return shipping costs will be at the customer's expense. Returns will be inspected prior to issuing credit. Please keep in mind, credit card companies vary in the time they take to post credits.
If you are returning a product that was given to you as a gift, you will receive an in-store credit as your refund. The in-store credit can be used towards any of our rocking chairs.
Please email us for further instructions on your return and to receive an RMA (Return Merchandise Authorization) number. In the unlikely event that your order is incorrect, damaged or defective, please contact us within 30 days and we will send you the correct product, replacement product, or replacement parts at no cost to you.
6) What is the ordering process?
To order a Fire Maple Rocker, contact us at info@firemaplerockers.com with the Style, Size and Color of chair that you desire and we'll send you a PayPal Invoice.
7) What is PayPal?
PayPal is the safer, easier way to pay and get paid online. The service allows anyone to pay in any way they prefer, including through credit cards, bank accounts, buyer credit or account balances, without sharing financial information.
PayPal has quickly become a global leader in online payment solutions with more than 164 million accounts worldwide. Available in 190 markets and 17 currencies around the world, PayPal enables global ecommerce by making payments possible across different locations, currencies, and languages.
PayPal has received more than 20 awards for excellence from the internet industry and the business community -most recently the 2006 Webby Award for Best Financial Services Site and the 2006 Webby People's Voice Award for Best Financial Services Site.
Located in San Jose, California, PayPal was founded in 1998 and was acquired by eBay in 2002.
8) How long will it take for me to receive my order?
Once you've placed your order, please allow 1-3 weeks for the delivery of your rocking chair. PLEASE NOTE: For local customers, your rocker will be delivered much sooner, possibly within a week!